We know how exciting it is to wait for something made just for you — or for the pet you love. Every order placed in our store is custom-printed with care and shipped directly to your door. Please take a moment to read through our shipping information so you know exactly what to expect.

1. How Our Orders Work

Unlike traditional retail, every item in our store is made to order. That means nothing sits in a warehouse — your t-shirt is printed specifically for you after you place your order. This process takes a little extra time up front, but it means you receive a product made fresh, with no compromise on quality.

Production time: 2–5 business days before your order is dispatched. 

2. Shipping Times
We understand that waiting for your order can be a bit exciting (and a little nerve-wracking too!). That's why we're transparent about our shipping times and what to expect:

⚫United States:
Estimated delivery time: 7-30 business days
(Please note: Business days do not include weekends or holidays.)
International:
Estimated delivery time: 9-30 business days
(Depending on the destination country and customs processing.)

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to follow your parcel's journey in real time. Please allow up to 24 hours for tracking information to become active after you receive your confirmation.

If you have not received a shipping confirmation within 7 business days of your order, please contact us and we will look into it straight away.

4. Shipping Address

Please ensure your shipping address is correct and complete at the time of checkout. We are unable to redirect parcels once they have been dispatched. If an incorrect address is provided and the parcel is returned or lost as a result, we may not be able to offer a free replacement and any reshipping costs will be the responsibility of the customer.

5. Delays & Circumstances Beyond Our Control

While we do everything we can to get your order to you as quickly as possible, please be aware that delivery timeframes are estimates, not guarantees. Delays may occasionally occur due to:

• High order volumes during peak seasons (e.g. Christmas, Valentine's Day, Black Friday)

• Customs processing for international orders

• Carrier disruptions or extreme weather events

• Public holidays in the country of origin or destination

We appreciate your patience and understanding in these situations. If your order is significantly delayed, please don't hesitate to reach out — we will always do our best to help.

Thank you for ordering and supporting a small, independent brand for 
pet lovers. We truly hope the product reaches you and brings a smile 
to your face—and your pet's. 🐾