Thank you for shopping with us. Because all of our products — including t-shirts, mugs, and blankets — are custom-made to order through our print-on-demand partner, please read this policy carefully before placing your order.

1. ALL SALES ARE FINAL (MADE-TO-ORDER ITEMS)

Since every item is printed specifically for you upon order, we do not accept returns or exchanges for the following reasons:

• You ordered the wrong size

• You changed your mind after placing the order

• You do not like the color or design after receiving it

• The item does not fit your personal preference

We strongly encourage all customers to carefully review the size chart and product description before completing your purchase.

2. ELIGIBLE FOR REFUND OR REPLACEMENT

We will offer a full refund or free replacement if your item arrives with any of the following issues:

• The item is defective or damaged upon arrival

• You received the wrong item or wrong size (our error)

• The item was lost in transit and never delivered

3. HOW TO REQUEST A REFUND OR REPLACEMENT

To submit a claim, please contact us within 30 days of the delivery date by emailing us at [your email address] with the following information:

• Your order number

• A clear photo of the item showing the issue

• A brief description of the problem.

4. REFUND PROCESS

Once your claim is reviewed and approved, we will process your refund or ship a replacement within 3–5 business days. Refunds will be issued to your original payment method. Please allow 5–10 business days for the amount to appear on your statement, depending on your bank or card provider.

5. RETURN SHIPPING

In most cases, we do not require you to return the defective or incorrect item. We will resolve the issue by sending a replacement or issuing a refund without requiring a physical return. If a return is required in exceptional cases, we will provide you with a prepaid return label.

6. SIZE CHART RESPONSIBILITY

We provide detailed size charts for all products on each product page. It is the customer's responsibility to refer to the size chart before placing an order. We are not responsible for size issues that result from a customer's failure to check the size chart.

7. CANCELLATIONS

Orders can only be cancelled within 24 hours of being placed, as production begins shortly after. After 24 hours, the order has entered the production stage and cannot be cancelled or modified. Please contact us immediately at  [Support@tinytail.store]  if you need to cancel.