Last updated: July 2026

Tinytail.store we believe trust is the foundation of every good relationship — including the one between a shop and its customers. This Privacy Policy explains clearly and honestly what information we collect when you visit our store, how we use it, and how we keep it safe. We don't use complicated language on purpose, and we don't hide anything in the fine print.

By using our website or placing an order with us, you agree to the practices described in this policy.

1. What Information We Collect

We only collect information that is genuinely necessary to process your order and provide you with a good experience. This includes:

Personal identification information

• Full name, email address, shipping address, and phone number (where provided)

Order and transaction information

• Products purchased, order value, payment confirmation, and order history

• We do not store your full card details — all payments are processed securely by our payment providers .

Technical and browsing information

• IP address, browser type, device type, pages visited, and time spent on our site

• This data is collected automatically via cookies and analytics tools .

Communications

• Any messages, emails, or custom order requests you send to us.

Custom Product Information

If you purchase a customized product, you may provide information such as your pet's name, photographs, and customization instructions. We use this information to create and fulfill your customized order.

We may share information necessary to fulfill your order with our service providers and production partners, including Printify.

2. How We Use Your Information

Your information is used solely to serve you better. Specifically, we use it to:

• Process and fulfil your orders, including passing necessary details to our print and shipping partners

• Send order confirmations, shipping updates, and tracking information

• Respond to your enquiries, custom order requests, or support messages

• Send occasional marketing emails (only if you have opted in — you can unsubscribe at any time)

• Improve our website, product range, and customer experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever. We share your data only when strictly necessary:

• Our print-on-demand fulfilment partner — to produce and ship your order

• Shopify (our e-commerce platform) — to operate our store and manage transactions

• Payment processors (PayPal,...— to securely handle your payment

• Shipping carriers — your name and address are shared to deliver your parcel

• Legal authorities — only if required by law or in response to a valid legal request

All third-party partners we work with are required to handle your data in accordance with applicable privacy laws.

4. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for up to 3 years for accounting and legal compliance purposes. 

5. Cookies & Analytics

Our website uses cookies — small files placed on your device — to help the site function properly and to understand how visitors use it. We use:

• Essential cookies: required for the site and checkout to function

• Analytics cookies: to understand traffic and visitor behaviour (e.g. Google Analytics)

• Marketing cookies: used only if you consent, to show relevant ads on other platforms

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your shopping experience.

7. Your Rights

Depending on where you are located, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you

• The right to correct any inaccurate or incomplete information

• The right to request deletion of your data ("right to be forgotten")

• The right to opt out of marketing communications at any time

• The right to data portability (UK/EU customers under GDPR)

8. Data Security

We take the security of your personal data seriously. Our store operates over a secure HTTPS connection, and all payment information is encrypted and processed by PCI-compliant payment providers. While no system can be guaranteed 100% secure, we follow industry best practices to protect your information from unauthorised access, disclosure, or misuse.

9. How to Contact Us

We genuinely love hearing from our customers — whether it's a question, a concern, a custom order request, or simply a photo of your pet in one of our shirts. Our customer service team is real people who care about getting things right.

 -Email us at: support@tinytail.store

 -Response time: Within 24 hours — and in most cases, much faster.

Here's what we can help with:

• Order questions — status updates, customisation changes, shipping timelines

• Product concerns — defects, colour variations, quality issues

• Policy clarifications — returns, refunds, shipping costs, or anything else

• Privacy requests — access, correction, or deletion of your personal data

• General feedback and suggestions — we genuinely want to hear from you.

Thank you for trusting Tinytail.store with your order — and with your data. We don't take either lightly.