We genuinely love hearing from our customers — whether it's a question, a concern, a custom order request, or simply a photo of your pet in one of our shirts. Our customer service team is real people who care about getting things right.

 Email us at: support@tinytail.store

 Instagram:  /lilyartist06/

⏱  Response time: Within 24 hours — and in most cases, much faster.

Here's what we can help with:

• Order questions — status updates, customisation changes, shipping timelines

• Product concerns — defects, colour variations, quality issues

• Policy clarifications — returns, refunds, shipping costs, or anything else

• Privacy requests — access, correction, or deletion of your personal data

• General feedback and suggestions — we genuinely want to hear from you

No question is too small and no concern is too complex. We're here to make sure your experience with Tinytail is a good one — from the moment you browse to the moment your order arrives.