1.ORDER CANCELLATION POLICY
Need to cancel your order? Here's what you need to know:
⏱ You have 24 hour after placing your order to request a cancellation.
After this window, your order enters our production queue and can no longer be cancelled or modified. Because every item is custom-printed just for you, we are unable to stop production once it begins.
2.Can I request a custom or personalized design?
Absolutely! 🐾
If you have a special idea, want a personalized design for your pet, or have a unique concept you'd love to see in our store, we'd be happy to hear from you!
Simply send us a message on Instagram with your idea, pet photo, or any details you'd like to share. Our team will discuss your idea with you and show you a design preview for approval before we move forward with fulfillment.
We want to make sure your custom piece feels truly special and made just for you. 💚
Have an idea? We'd love to create it with you! 🐶🐱✨
3.What payment methods do you accept?
At the moment, TinyTail accepts payments through PayPal. 🐾💚
PayPal is a secure and convenient way to pay for your order, and you can often use your credit or debit card through PayPal without needing to create a PayPal account.
As our little shop grows, we hope to offer more payment options to make shopping with TinyTail even easier and more convenient.
Thank you for supporting our growing small business! 🐶🐱✨
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can use the tracking link in the email to follow your package and check its delivery status.
✨ When will I receive my tracking information?
Tracking information is usually available once your order has been printed, packed, and handed over to the shipping carrier. Please note that it may take a little time for the carrier's tracking system to update.
✨ My tracking information hasn't updated. What should I do?
Sometimes tracking information can take 1–3 business days to update after your package has been shipped. If your tracking information has not updated after several business days, please contact us and we'll be happy to help.
✨ What if I don't receive a shipping confirmation email?
Please check your spam, junk, or promotions folder first. If you still cannot find your shipping confirmation email, contact us with your order number and we'll help you check the status of your order.
5.What is the process for returning an order?
We want you to love your order! 💛 While we don’t accept returns, we’re happy to help if your item arrives damaged, defective, or incorrect.
If something isn’t right, just reach out to us within 30 days of receiving your package. Please send us a photo of the item and your order number, and we’ll take a look and work with you to find the best solution — whether that’s a replacement or a refund.
We’re always here to help and want to make sure you’re happy with your purchase! 🐾